Payment Policy

At Purelass, we are committed to providing a secure, simple, and reliable payment experience. This Payment Policy explains the payment methods we accept and how payments are processed.

Accepted Payment Methods

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro (where supported)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal (where available)

The payment methods available at checkout may vary depending on your location and device.

Payment Security

Your security is our priority.

All transactions are protected using Secure Socket Layer (SSL) encryption and processed through trusted third-party payment providers. Purelass does not store or have access to your full credit or debit card details.

Currency

All prices displayed on our website are in Australian Dollars (AUD $) unless otherwise stated.

Payment Authorization

Payment is authorised and charged at the time you place your order.

Orders are processed only after successful payment has been received.

Order Verification

To help protect against fraudulent transactions, we may perform additional verification checks before processing or dispatching your order.

If additional information is required, we will contact you using the email address or phone number provided with your order.

Failed or Declined Payments

A payment may be declined for several reasons, including:

  • Insufficient funds
  • Incorrect payment details
  • Bank authorisation issues
  • Security verification failure
  • Restrictions imposed by your payment provider

If your payment is unsuccessful, please try another payment method or contact your bank or payment provider for assistance.

Taxes

Where applicable, prices include Goods and Services Tax (GST) as required under Australian law, unless otherwise stated. Any applicable taxes or charges will be clearly displayed during checkout before payment is completed.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, refunds are typically credited within 5–10 business days after they have been processed.

For more information, please refer to our Return & Refund Policy.

Contact Us

If you have any questions regarding payments or billing, please contact us:

Purelass
80 Clarence St
Sydney NSW 2000
Australia

Email: Contact@purelass.shop
Phone: +61 2 9279 4200
Contact Page: https://purelass.shop/pages/contact