Refund policy

At Purelass, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase (such as your order confirmation or receipt) is required.

Free Return Shipping

We offer free return shipping on all eligible returns within Australia.

There are no restocking fees, so returning eligible items will not incur any additional charges.

Non-Returnable Items

The following items are not eligible for return:

Final sale items
Products clearly marked as non-returnable

How to Start a Return

To request a return, please contact our customer support team:

Email: Contact@purelass.shop
Phone: +61 2 9279 4200
Contact Page: https://purelass.shop/pages/contact

Once your return request has been approved, we will provide detailed instructions for returning your item.

Refund Process

After we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will arrange a replacement or issue a full refund where appropriate.

Exchanges

If you would like a different item, we recommend returning your original purchase for a refund and placing a new order.

Australian Consumer Law

Nothing in this Return & Refund Policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL).

Under the ACL, you are entitled to a replacement, repair, or refund for products that have a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Information

Purelass
80 Clarence St
Sydney NSW 2000
Australia