Shipping policy

Thank you for shopping with Purelass. We are committed to delivering your orders quickly, safely, and reliably throughout Australia.

Order Processing

  • Handling Time: 1–2 business days
  • Orders are processed Monday to Friday, excluding public holidays.
  • Orders placed after business hours, on weekends, or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Delivery Time

  • Estimated Delivery Time: 3–5 business days

Delivery times are estimates only and may vary due to courier delays, weather conditions, peak periods, or other unforeseen circumstances beyond our control.

Shipping Costs

We offer free standard shipping on all orders within Australia unless otherwise stated during checkout.

Order Tracking

Once your order has been shipped, you will receive an email with tracking details (where available), allowing you to monitor your shipment.

If you have not received your tracking information, please contact our customer support team.

Shipping Address

Please ensure your shipping address is accurate and complete before placing your order.

Purelass is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and its packaging

We will assess the issue and arrange a replacement or refund where appropriate.

Returns

We offer:

  • 30-day return window
  • Free return shipping
  • No restocking fees

Final sale items and products marked as non-returnable are not eligible for return.

Please refer to our Return & Refund Policy for complete details.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Purelass
80 Clarence St
Sydney NSW 2000
Australia

Email: Contact@purelass.shop
Phone: +61 2 9279 4200
Contact Page: https://purelass.shop/pages/contact