Terms of service

Welcome to Purelass. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Store Information

Purelass
80 Clarence St
Sydney NSW 2000
Australia

Email: Contact@purelass.shop
Phone: +61 2 9279 4200
Contact Page: https://purelass.shop/pages/contact

2. Eligibility

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

3. Products and Availability

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However, we cannot guarantee that all information is free from errors.

We reserve the right to:

Correct pricing or typographical errors
Modify or discontinue products without prior notice
Limit the quantity of products available for purchase

4. Pricing and Payment

All prices displayed on our website are shown in Australian Dollars (AUD $) unless otherwise stated.

Payment must be completed at the time an order is placed. Orders are processed only after successful payment has been received.

5. Order Acceptance

After placing an order, you will receive an order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order due to:

Product unavailability
Pricing or technical errors
Suspected fraudulent activity
Compliance with legal obligations

If your order is cancelled after payment has been received, a full refund will be issued.

6. Shipping

Handling Time: 1–2 business days
Estimated Delivery Time: 3–5 business days

Delivery times are estimates only and may vary due to courier delays, weather conditions, or other circumstances beyond our reasonable control.

7. Returns and Refunds

We offer:

30-day return window
Free return shipping
No restocking fees

Final sale items and products clearly marked as non-returnable are not eligible for return.

Please refer to our Return & Refund Policy for complete details.

8. Intellectual Property

All content on this website, including text, graphics, images, logos, icons, product descriptions, and trademarks, is the property of Purelass or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without our prior written consent.

9. Acceptable Use

You agree not to:

Use the website for unlawful purposes
Upload malicious software or harmful code
Attempt unauthorised access to our systems
Interfere with the operation or security of the website
Violate any applicable laws or regulations

10. Limitation of Liability

To the maximum extent permitted by Australian law, Purelass is not liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law (ACL).

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

13. Changes to These Terms

We reserve the right to update or amend these Terms of Service at any time. Any changes will take effect immediately upon publication on this page.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us: