Contact information

We're here to help! If you have any questions about your order, products, shipping, returns, or payments, our customer support team is happy to assist you.

Customer Support

Store Name: Purelass

Email: Contact@purelass.shop

Phone: +61 2 9279 4200

Business Address

Purelass
80 Clarence St
Sydney NSW 2000
Australia

Contact Form

You can also contact us using our online contact form:

https://purelass.shop/pages/contact

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (AEST/AEDT)
Saturday: 10:00 AM – 4:00 PM (AEST/AEDT)
Sunday: Closed

We aim to respond to all enquiries within 24 hours on business days.

How We Can Help

Our customer support team can assist you with:

  • Order status and tracking
  • Shipping and delivery enquiries
  • Returns and refunds
  • Product information
  • Payment questions
  • General customer support

We are committed to providing prompt, professional, and friendly customer service. Thank you for choosing Purelass.